FAQs
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days (US) and 7–15 business days (international).
Will I receive tracking information?
Yes, once your order ships, you will receive an email with your tracking number.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of purchase.
Products
What materials are your jewelry made from?
Our pieces are crafted with high-quality materials designed for durability and everyday wear. (You can customize this if needed)
Will my jewelry tarnish?
Our jewelry is made to last, but proper care (avoiding water, perfumes, and chemicals) will help maintain its shine longer.
Do you offer different initials?
Yes, our collections include a variety of initial options so you can personalize your jewelry.
Returns & Exchanges
Do you accept returns?
We accept returns within 14 days of delivery for unused items in original condition.
How do I start a return?
Please contact us at katzgav@gmail.com with your order number and reason for return.
Are personalized items refundable?
Personalized or custom items (such as specific initials) may not be eligible for return unless damaged or defective.
Payments
What payment methods do you accept?
We accept all major credit/debit cards, Shopify Payments, and PayPal.
Support
How can I contact you?
You can reach us at:
📧 katzgav@gmail.com
We aim to respond within 24 hours.