Shipping Policy
At initialé, we are committed to delivering your jewelry safely and efficiently. Please review our shipping details below.
Processing Time
All orders are processed within 1–3 business days.
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that shipping times may vary depending on your location and carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.
Delays
While we aim to deliver on time, delays may occur due to:
- High order volumes
- Customs processing
- Carrier delays
We appreciate your patience in these situations.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
initialé is not responsible for lost or stolen packages once they are marked as delivered. If you experience an issue, please contact the shipping carrier directly.